Mobile Medical Unit team rescues injured Veteran in need

In VA, health care means more than just appointments and prescriptions. It is about building relationships, trust and having people who notice when something seems off.

Recently, a small team from the Birmingham VA Health Care System’s (BVAHCS) Homeless Veterans Patient Aligned Care Team (HPACT) showed what this kind of commitment looks like in real life.

The Veteran, enrolled in the Homeless Veteran HPACT, had an appointment scheduled earlier that day. When she didn’t show up and couldn’t be reached by phone, the team grew worried. Instead of moving on, the staff chose to show the heart of VA’s mission: they went to check on her using the Mobile Medical Unit (MMU).

Around 3 p.m., the group used the MMU to travel to the Veteran’s apartment for a welfare check. When they arrived, neighbors said they hadn’t seen her in about two days. The team knocked on her door several times but got no answer.

Worried about her safety, one staff member went to a bedroom window and called out, asking if she was hurt.

Continue reading the full article →

Source: VA News
Website: news.va.gov